Question 1

1. HOW ARE YOU DIFFERENT FROM A DERMATOLOGIST?

Accepted Answer

We do not use harsh medications or irritating topical products to treat acne and unlike most dermatologists, we spend hours of one-on-one time working on your skin and monitoring you closely to make sure that you never suffer from harmful or uncomfortable side-effects like those you may experience with prescriptions.

Question 2

2. DO YOU ONLY WORK WITH ACNE?

Accepted Answer

No, but we specialize in acne, uneven skin tone, and dark marks leftover from acne (Post-Inflammatory Hyperpigmentation) but our program also usually improves the appearance of Rosacea, Keratosis Pilaris, Melasma, and signs of aging. We also have lots of experience working with people of color and people who are struggling with acne and well veresed in aging/prevention.

Question 3

3.CAN YOU FIX ACNE SCARS AND/OR UNEVEN SKIN TONE?

Accepted Answer

True acne scars are textural changes in the skin (commonly known as 'pock-marks') caused by tissue damage and we cannot fix these because they usually require more invasive treatments and procedures that we are not licensed to perform.  However, Post-Inflammatory Hyperpigmentation (dark marks leftover from acne or picking) are often mistaken for acne scars and these can usually be greatly improved through our products and treatments.  Keep in mind that everyones pigmentation varies greatly so we cannot predict to what extent the marks will improve or how long it will take.  Generally, PIH often takes longer than acne itself to lighten and often requires additional peels post-Bootcamp once your acne is clear.

Question 4

4. CAN YOU MAKE MY PORES SMALLER?

Accepted Answer

No. Unfortunately, pore size is not something we can do anything about since it's determined by genetics and how much sebum is being produced by the oil glands that stretch out the pores on the surface of the skin. Our product regimens can sometimes improve the appearance of big pores by absorbing some of the surface oil but it's simply physiologically impossible to shrink them and make them go away. This is a case where acceptance is really the only cure :)

Question 5

5. IS THE ACNEBOOT CAMP RIGHT FOR ME IF MY ACNE IS NOT THAT BAD?

Accepted Answer

Yes! We work with all grades of acne ranging from mild to severe and whether your have the occasional pimple or constant breakouts, we treat it all the same because it all functions the same way.

Question 6

6. CAN I JUST COME IN FOR A FACIAL TREATMENT WITHOUT THE INITIAL CONSULTATION?

Accepted Answer

No.  We are serious about guiding you to clear skin for the rest of your life and treatments alone do not get sustainable, long-term results. Treatments work on the surface of the skin which helps speed up the clearing process but is only a quick fix if that is all you are relying on. Acne is a multifactorial disease and in order to clear it and keep it clear, we attack it using a comprehensive approach.  If you are looking for a quick, short-term fix, this is probably not the right treatment option for you.

Question 7

7. DO I HAVE TO USE YOUR PRODUCTS TO PARTICIPATE IN YOUR PROGRAM?

Accepted Answer

Yes.  We want to give you results so in order to participate in our program and receive acne treatments, you will have to simultaneously be using the product kit that your Acne Coach develops for you to insure that your condition is being treated in the most effective way possible.

Question 8

8. I HAVE SENSITIVE SKIN. DO I GET A REFUND IF YOUR PRODUCTS DON'T WORK FOR ME?

Accepted Answer

We only offer product refunds if there is a defect upon purchase.  Most people have sensitive, irritated skin when they come to us because acne products and topical medications are often too strong or not part of a regimen that is sufficiently balanced with hydrating products.  We make every effort to insure that the products you buy are appropriate for you skin by having you complete a detailed intake form where you list any allergies and sensitivities prior to your first appointment.  We also perform a skin assessment and sensitivity test during the Initial Consultation and customize a regimen based on all of these factors so that the products you buy and the regimen we develop for you provide clear and healthy skin without the irritating side effects of most acne products.

Question 9

9. DO YOU PERFORM AN ACTUAL TREATMENT DURING THE INITIAL CONSULTATION?

Accepted Answer

We will be performing a light treatment that might include a mask, chemical peel, and/or light extractions depending on the condition of your skin. We will also be assessing your skin and performing a sensitivity test so we can develop a customized product plan for your unique skin and acne type.

Question 10

10. CAN I BE SEEN IF I AM PREGNANT OR NURSING?

Accepted Answer

Yes! We can definitely help you get clearer if you are pregnant or nursing but the clearing process usually takes longer and there might be a limit to how clear we can get you depending on which products, peels, dietary, and lifestyle guidelines that your OB recommends. For example, dairy is a potential acne trigger that we recommend clients avoid while on the program but if your OB advises against avoiding dairy, we might not be able to get you as clear or it might delay the clearing process. Chemical peels also help accelerate the clearing process and some Physicians consider certain peels okay while others don’t so the clearing process can also be delayed or limited.   Generally, we are able to get most pregnant and nursing clients much more clear because there is still a lot we can do but please check with your Physician beforehand to ask: which topical ingredients are okay, which dietary and lifestyle recommendations you should or should not follow, and whether or not you can receive chemical peels and, if so, which types. The only definite topical no-nos while pregnant are salicylic acid and retinols which we don't use but only your OB should be advising you on what is safe or unsafe while pregnant because your pregnancy should be considered along with any other pre-existing or current health conditions.

Question 11

11. IS THERE AN AGE REQUIREMENT?

Accepted Answer

Absolutely not!  Acne affects people of all ages so there is no minimum or maximum age requirement.  However, if you are under the age of 18, you will need a parent or guardian to sign a release for you.

Question 12

12.WHAT IF I AM CURRENTLY USING PRESCRIPTION ACNE MEDICATION?

Accepted Answer

We cannot perform a treatment on your skin until you have been off of all topical medication for at least 14 days and Accutane for 3 months (or as otherwise recommended by your Physician).   However, it is completely fine to come in for a Consultation while using topical medication.

Question 13

13. ARE THERE ANY SIDE EFFECTS OF THE ACNE TREATMENTS?

Accepted Answer

After acne treatments, you may experience peeling, redness, or light scabbing(rare) but these post-treatment side-effects are temporary and usually go away within 1-5 days.   Some clients experince light dryness when getting acclimated to their new homecare routine.

Question 14

14. WHY DO I HAVE TO ENTER MY CREDIT CARD INFORMATION TO BOOK AN APPOINTMENT?

Accepted Answer

We require a credit card number to insure that our cancellation policy is honored.

Question 15

15. WHAT IS THE INITAL COST OF THE PROGRAM?

Accepted Answer

For your consultation and first treatment the cost is $125, additionally the initial investment on products is $150-$200 (7-9 products). Most of the products will last roughly 8-12 weeks depending on the product and the regimen that you are placed on. The active ingredient products are purposefully put in smaller containers as these will be strengthened at different points in your treatment plan. The cost of treatments/follow up treatments are $75 for bi weekly and $85 for 3+ weeks. It typically takes about six-eight treatments over a 3-4 month period of time to see results. With severe cases, certin skin condtions or pregnacy it may take longer.

Question 16

16. DO YOU GUARANTEE CLEAR SKIN WITH YOUR PROGRAM?

Accepted Answer

We cannot guarantee clear skin because there are too many factors that play a part in the acne process.  It just would not be fair to make any promises when the most important factor is completely out of our control because it is mostly depends on you and how compliant you are with the program!    What we can promise you is that we have never failed to clear a compliant client.  Some clients take longer that the average 6-8 treatments due to some factor outside of their control such as allergies, hormonal conditions, pregnancy, work, medications, and scheduling issues which can all impact how quickly we are able to clear acne out of their skin.   Some other clients are unable to attain 95% clarity but, again, this is typically when there is some factor outside of their control such as an allergy or trigger that they cannot avoid.   For example, we have some clients who are chefs so they cannot eliminate dairy because they have to consume it for work. We have other clients who have hormonal issues that prevent their skin clearing completely. And then some clients are models and influencers so they cannot avoid pore-clogging makeup. Luckily, there are so many different components of the program so even if there are one or two factors outside of your control, there is still lots of room for other improvements to be made.

Question 17

17. CAN I WEAR MAKEUP WHILE I AM ON THE PROGRAM?

Accepted Answer

Of course!  As long as the makeup is acne-friendly (you will learn how to determine this in the your intial consultation), you can wear makeup throughout the program and even after facial appointments.

Question 18

18. DO YOU ACCEPT INSURANCE?

Accepted Answer

Unfortunately, insurance companies do not cover services performed by a Licensed Esthetician but many of our clients are able to use their HSA or FSA to pay for our services and/or products.  This really just depends on your insurance, we do not have any control over this. We are happy to provide you with receipts to submit for reimbursement but we cannot guarantee that the cost will be covered under your particular plan and we do not provide diagnosis codes or letters claiming clinical necessity since we are not Medical Doctors.  We highly recommend  contacting your benefits administrator prior to your appointment to check the details of your plan so there are no surprises.

Question 19

19. WHAT IS THE TIPPING POLICY?

Accepted Answer

Great question!  Whether or not to leave gratuity can be confusing since our services may seem closer to those performed in a medical office then a spa or salon.  However, we are licensed estheticians without the benefits of being medical doctors and just like anyone else in the service industry, a large part of our benefits are derived from gratuities.  So just like in any service industry, tipping is never required but certainly appreciated.

Question 20

20. WILL MY ACNE GET WORSE BEFORE IT GETS BETTER?

Accepted Answer

Depends on what you consider “worse”. The quantity of acne usually increases for the first few treatments as acne underneath the surface of the skin urges up and out. But the quality of the acne should get better fairly quickly: the pimples you get will come up and go away quicker than you are used to and they should be less inflamed and much easier to manage.   Also, an initial increase in acne is actually a good sign because clearing your skin from the inside out is basically the point of the whole process! It’s normal and understandable to be worried about the purging process but most people find that the short term increase in breakouts is preferable to dealing with mild or moderate acne forever.

Question 21

21. DO YOU TREAT HORMONAL ACNE?

Accepted Answer

Yes! Hormones play a part in most acne conditions (they play a part in everything that happens in our bodies!) and our method accounts for and targets all types of acne triggers including hormones.

Question 22

22. HOW DO I ENROLL?

Accepted Answer

To apply for Acneboot camp fillout online inquiry form or contact us directly (502) 309-5050

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